Due to an increased rate of ‘No Shows’ and late cancellations we are amending our cancellation policy to the following.
Please understand that we are self-employed therapists, so when you forget or cancel your appointment without giving enough notice we miss the opportunity to fill that appointment time, and clients on the waiting list miss the opportunity to receive services. Appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment time.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone.
CONFIRMATION CALLS – We will text or call to confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.
DEPOSIT PAYMENTS – We will request a 30% of treatment total non-refundable deposit for all treatments and combined treatments over 60 minutes of booking time. This will be required at the time you visit us to book.