Booking Terms and Conditions

Summary of Booking Terms and Conditions

Pre Booking

1) Contact Us via our online booking form with your requirements.
2) A minimum of £55 treatment booking time.
3) We will check the nearest therapist available therapist to your post code.
4) We will email you a quotation for the booking including any travel charge to be added for your location.
5) Travel charges: We only travel up to 12 miles from Norwich city centre. The first three miles from the therapist’s location will be FREE.  Travel charges as stated below will be added for booking locations further afield, based on fuel used and travel time to the location:
Additional mileage charge:       4 to 6 miles £5        7 to 9 miles £10               

6) Eyelash and brow treatments using tints and glue might require a patch test.  This will be agreed with you and the available therapist.
7) Please ensure that there’s free parking and not too far from the treatment venue.  If there’s car parking charges these will be met by the Client.  We will not take the booking if there’s no easy access parking, especially in Norwich City centre.  In this case we will direct you to our nearest salon-based therapist.
8) The Treatments by Jane & Co is a one-to-one treatment service.  If you’re enquiring about a group bookings please link to for group booking details.  

The Booking

1) If you decide to book, we will send you a booking form detailing the service and service charges including the deposit payment required.
2) When you have made the deposit payment your booking will be confirmed and Terms and Conditions will apply.
3) The booked therapist will contact you to discuss your treatment/s, set-up requirements and for balance payment.

The Payment

1) To confirm your booking a deposit payment of 25% is required. This can be made by direct bank transfer or PayPal.  Payment details will be on the booking form.
2) Balance payment can be made directly to the Therapist by cash payment or to us via direct bank transfer or by PayPal payment
3) Late bookings within a booking date of 48-hours full payment is required by direct bank transfer or by PayPal payment.


1) If you decide to cancel let us know within 48-hours of the booking date.
2) If cancellation falls within the 48-hour period the deposit will be forfeit but can be used against another booking date.
3) If we cancel due to unforeseen circumstance a full refund will be made.

Our full booking terms and conditions can be found via this link.

Contact Us

  • Please note: Treatments and prices are on our Treatment Menu Page - We have a minimum therapist call out charge of £55.